Free 60-Day Trial

Moasure devices offer a brand-new way to measure, so it can take a little bit of time to master your technique – that’s why we encourage you to complete at least five measurements before deciding to end your free trial, and to give our world-class customer service team a chance to see if they can help you to achieve the results we know Moasure devices are capable of. 

Contact Customer Support to arrange your free training call to improve your technique – yes, with a real person – as we’re confident that once you get to know your Moasure, you’ll never look back.

If you feel that Moasure really isn’t for you, we have made it as straightforward as possible to return your order as part of our free 60-day trial, complete with a money-back guarantee. Simply ensure your device and accessories are in a sellable condition – we know you have to give it a try – then get in touch with Customer Support to return your order in its original packaging within 60 days of purchase.

Of course, these steps don’t apply to defective devices, which are already covered by the free two-year warranty included with your device (see Warranty Claims below).

Warranty Claims

Moasure’s motion-based measuring tools are built to be durable and long lasting, but in addition to our free 60-day trial, every Moasure device comes with a two-year warranty.

Your warranty is valid from the date of the original retail purchase and covers your hardware product and accessories against defects in materials and workmanship. If you need to return your device under a warranty claim, get in touch with Customer Support, quoting your order number – a member of the team will be happy to help with any issues you’re having with your device, followed by issuing your warranty replacement or return where applicable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your device for a like-for-like replacement during your free 60-day trial or as a warranty claim, contact Customer Support quoting your order number.

Refunds

As soon as your return has been received and checked over, we’ll send you an email update to let you know it has arrived safely, and we will also notify you of your refund status.

If your return is authorized, your refund will be processed, and will automatically be applied by your original method of payment within 5-10 working days.

If the product, product packaging and/or accessories are found to be missing or damaged, Moasure reserves the right to deduct replacement charges for these from your refund amount.

Refunds will be for the full product price paid and do not cover original shipping charges.

Late or Missing Refunds

If your refund has been approved by us but you haven’t received it yet, first check your bank account again, then contact your card provider – it may take some time before your refund is officially processed. Next, contact your bank. There is often some processing time before a refund is processed.

If you have taken these steps and still haven’t received your refund, please contact Customer Support.

Shipping

We offer free standard shipping for all orders, however, shipping costs are non-refundable. We do not provide returns shipping labels or refund the cost of return shipping – you are responsible for any return shipping costs incurred.

We cannot guarantee that we will receive your returned item, so we recommend using a trackable shipping service or purchasing shipping insurance, as we are unable to refund items we do not receive.

Depending on your shipping address, the time it takes for your order to reach you may vary.